Please note we are unable to ship orders to the EU until further notice.
Orders are sent out by Royal Mail normally within 24 hours of order, but this may be delayed due to time of year, industrial action & stock levels. Royal Mail 48 and 24 are tracked end to end with predicted day and estimated time of delivery by email or text. Once your order has been despatched please allow 1-3 days for delivery, however on the run up to Christmas you should allow extra time to allow for seasonal delays and disruption due to industrial action by Royal Mail. You should note that the carriage of the goods is not handled by The Knitting Gift Shop so we are unable to handle queries as to the status of their delivery to you however you can track your delivery through the Royal Mail website. If your goods fail to arrive within 14 days of our accepting your order you should contact us by email at email@example.com. We also use a guaranteed next day delivery service via Royal Mail and this service is fully trackable (orders sent on a Friday will normally be delivered on a Monday). Please note that the next working day delivery service is not guaranteed during periods of industrial action by Royal Mail and it may take up to three days or more for next day deliveries. Worldwide deliveries are sent by Royal Mail International Tracked & Signed.
The prices quoted on the The Knitting Gift Shop website may vary from time to time and whilst we will make every effort to ensure that the information is current it may be that between receiving your order and us accepting it the price changes. In that event we will endeavour to contact you to see if you still wish us to process your order at the revised price. Alternatively, in our discretion we shall have the right not to accept your order but to cancel it.
If for any reason, having accepted your order by charging your card/debiting your account/cashing your cheque, we are unable to fulfil your order, we will notify you accordingly and arrange for a full refund of the purchase price of the goods that we were unable to supply to be given to you. You agree that The Knitting Gift Shop total liability and your remedies in such a case will be limited to payment of that refund. No interest shall in any event be payable on any amounts owing or re-paid.